Shipping and Returns

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order.

 

Items Lost in Transit 

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time and are confirmed lost, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns & Exchange

Returns and exchange are not accepted for made-to-order and customized items given the nature of such products. Our guarantee only covers defective or damaged products, as well as items lost in transit. Your satisfaction is our priority, but this policy is in place to ensure that we can continue to offer free worldwide shipping on all orders.

 

Lost or Stolen Packages

Oasis Studio is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.